Support Ticketing
Zendesk
Automate going over customer tickets and finding feature requests in them
Setup
The integration requires an admin role in Zendesk
- Navigate to the Integrations page.
- Locate the Zendesk integration and tap Connect.
- Enter your Zendesk subdomain (i.e acme.zendesk.com) and tap Connect.
- Follow the Zendesk authentication screen and authorize the permissions.
- Once connected, you will be prompted to choose the date from which you want to bring in the tickets and other settings.
Features
✨ Automatically bring in tickets from Zendesk into Cardinal
Once connected, Cardinal will start bringing the tickets from the last few months and keep updating on recurring basis.
Tickets are analyzed by Cardinal AI to extract key information and feature requests. You can find the tickets, their contents and origin URL and the attached features in the Feedback Center.
🔎 Filter tickets by source
You can filter the tickets by the source (Zendesk) in the Feedback Center.
🏷️ Tag to send to Cardinal
You can always send a ticket to Cardinal by adding one of the tags defined in the integration settings to the ticket in Zendesk.