Automate going over customer tickets and finding feature requests in them
Once connected, Cardinal will start bringing the tickets from the last few months and keep updating on recurring basis.
Tickets are analyzed by Cardinal AI to extract key information and feature requests. You can find the tickets, their contents and origin URL and the attached features in the Feedback Center.
You can filter the tickets by the source (Zendesk) in the Feedback Center.
You can always send a ticket to Cardinal by adding one of the tags defined in the integration settings to the ticket in Zendesk.
Automate going over customer tickets and finding feature requests in them
Once connected, Cardinal will start bringing the tickets from the last few months and keep updating on recurring basis.
Tickets are analyzed by Cardinal AI to extract key information and feature requests. You can find the tickets, their contents and origin URL and the attached features in the Feedback Center.
You can filter the tickets by the source (Zendesk) in the Feedback Center.
You can always send a ticket to Cardinal by adding one of the tags defined in the integration settings to the ticket in Zendesk.