> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cardinalapp.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Automate going over customer tickets and finding feature requests in them

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## Setup

<Info>The integration requires an admin role in Zendesk</Info>

1. Navigate to the [Integrations page](https://go.cardinalapp.io/organization/settings/integrations).
2. Locate the *Zendesk* integration and tap Connect.
3. Enter your *Zendesk* subdomain (i.e acme.zendesk.com) and tap *Connect*.
4. Follow the *Zendesk* authentication screen and authorize the permissions.
5. Once connected, you will be prompted to choose the date from which you want to bring in the tickets and other settings.

<img src="https://mintcdn.com/cardinal/F1jVID-Udxiq4Mgf/images/zendesk_automation.png?fit=max&auto=format&n=F1jVID-Udxiq4Mgf&q=85&s=4ae200ce7144c4bed33a65f8f1a134b8" alt="Sending Feedback" width="200px" data-path="images/zendesk_automation.png" />

## Features

### ✨ Automatically bring in tickets from Zendesk into Cardinal

Once connected, Cardinal will start bringing the tickets from the last few months and keep updating on recurring basis.

Tickets are analyzed by Cardinal AI to extract key information and feature requests.
You can find the tickets, their contents and origin URL and the attached features in the Feedback Center.

### 🔎 Filter tickets by source

You can filter the tickets by the source (Zendesk) in the Feedback Center.

### 🏷️ Tag to send to Cardinal

You can always send a ticket to Cardinal by adding one of the tags defined in the integration settings to the ticket in Zendesk.